Dedicated inboxes
Give each agent an address and keep its conversations separate.
Product
Give each agent an address and keep its conversations separate.
Set recipient permissions, sending limits, and quiet hours for your workspace.
See safety warnings before you act on a message. Attachments are scanned for malware: you get a rebuilt copy, never the sender’s original, and a failed or blocked scan keeps the file quarantined.
See what each agent sent and look into delivery problems. A sent record doesn’t prove the message reached the recipient’s inbox.
Read the message and who it’s going to, then approve & send or reject it. Your sending rules still apply.
Verify a domain you own, then contact support to turn on sending and receiving for it.