Terms of service

Who we are

AgentRelay is provided by SansaVision, a subdivision of Sansagroup AB, organisation number 559111-9507, Soldathemsgatan 20, 415 28 Gothenburg, Sweden. Contact support@agentrelay.my.

The service

AgentRelay is a business email workspace for people and their agents. Free pilot access does not require a card and does not automatically convert to a paid plan. Paid Builder, Team and Scale plans are sold as subscriptions. Inbox, domain and sending caps follow the verified paid plan. Flow runs execute ordered send steps through the same policy and approval gates as single sends; timers, branches, inbound waits, replay, and simulation are not included. Sent receipts carry a verification link on the receipt page. New attachments are scanned for malware. Only a rebuilt copy of a clean file is made available; originals and blocked files stay quarantined.

Accounts

You must be authorised to bind the organisation you represent. Workspace owners and administrators control members, sending policy and billing. You are responsible for the content you send and for the recipients you choose.

Fees and merchant of record

Paid plans are billed in USD. Stripe Managed Payments is merchant of record. Tax is calculated at checkout. Monthly and yearly prices are listed on Pricing. Yearly billing is twelve times the monthly price. A checkout confirmation does not change access until Stripe confirms a paid invoice. You can cancel at period end from Billing. Refunds follow the refunds section below; for anything else contact support@agentrelay.my for billing review.

Acceptable use

Do not use AgentRelay to send unsolicited mail, evade recipient consent, probe other systems, or process children’s data. Published sending policies can only tighten safeguards, never bypass them. We may suspend sending that appears abusive or that would put the service or recipients at risk.

Privacy

How we handle personal information is described in the privacy notice. The data processing addendum covers workspace content we process on your instructions. Cookie use is described on Cookies.

Availability and changes

AgentRelay is a pilot service. We target 99.5% monthly availability for the workspace console and mail delivery pipeline, excluding planned maintenance and upstream provider incidents — the figure is a target, not a guaranteed service level, and carries no service credits. During service disruptions or planned maintenance affecting your workspace, we notify workspace owners by email and direct inquiries to support@agentrelay.my.

We may change features, caps and these terms. Material changes that reduce existing paid-plan allowances take effect no earlier than 30 days after we notify the workspace owner by email, and you may cancel at period end before they apply. Price changes apply from your next renewal after the same notice period.

These terms are governed by Swedish law, without choosing a forum that overrides mandatory consumer protections where they apply.

Refunds

Monthly plans can be cancelled at period end from Billing; the current paid period is not refunded pro-rata. Yearly plans can be cancelled at period end; if you cancel within 14 days of the initial yearly charge and your workspace has sent no more than 100 outbound recipients in that period, contact support@agentrelay.my for a full refund of that charge. Renewal charges are not covered by the 14-day window. Stripe, as merchant of record, issues approved refunds to the original payment method; we confirm the outcome by email. Failed or duplicated charges caused by our billing fault are refunded in full once confirmed. Refund requests are answered within 10 business days.